Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with over 20 years of experience specializing in Engineering Psychology and Human Reliability. She has held positions leading Training and Human Reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry. In 2009, Dr. Collazo established Human Error Solutions (HES), a training and consulting firm, and she has positioned herself as one of the few Human Error Reduction Experts worldwide. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness that has been implemented and tested globally in different industries. Furthermore, this scientific method has been applied in critical quality situations and workplace accidents. As a GMP expert, she has also been a Keynote Speaker at significant events worldwide. Ginette Collazo, Ph. D., is the author of several books, “Human Error: Root Cause Determination Model” and “Mission Matters: World Leading Entrepreneurs Reveal their Top Tips to Success.” In 2023, Human Error Solutions was named a top-ten industrial service provider by Manufacturing Outlook magazine and featured on ABC, Fox, NBC, and CBS news. She hosts The Power of Why Podcast—a show about human behavior in the workplace and critical thinking.