1. Basics of Conducting an Effective Audit
- Defining an Audit: What is an audit?
- Different types of audits
- Key Principles
2. Planning and Preparation
- Understanding the Auditee
- Developing an Audit Plan
3. Conducting the Audit
- Effective Communication
- Listening Techniques
- Dealing with Resistance
4. Communicating Findings
- Presenting to stakeholders.
- Handling challenging questions and feedback.
- Ensuring clarity and conciseness.
5. What They Don't Tell You
- Unexpected Scenarios
- Political and Social Dynamics
6. Stories from the auditing vault
- Case Study 1: Handling a Difficult Auditee
- Case Study 2: Discovering a Major Issue