Conflict is a natural part of life—but chaos is optional. In this timely and transformational session, Mary will explore how to shift from emotional reactivity to intentional peacebuilding, using both therapeutic tools and spiritual principles.
Participants will learn that de-escalation is more than calming someone down—it’s a practice of deep listening, empathy, and boundary-setting. Through practical scenarios, case studies, and reflection prompts, the course will address:
The five root causes of conflict
How unresolved personal trauma fuels chaos
The signs of emotional escalation
Why people act irrationally during conflict (and what to do about it)
Mary will teach participants how to:
Stay calm under pressure
De-escalate volatile emotions in others
Use language that diffuses rather than divides
Reset toxic atmospheres through presence and posture
Handle difficult conversations with grace and authority
Attendees will also receive a step-by-step guide for mediating conflict between others and learn how to create a culture of calm—whether in their family, business, ministry, or community.
This session will equip participants to:
Neutralize chaos
Rebuild trust
Lead with compassion
Cultivate emotionally safe spaces where healthy dialogue and resolution are possible
You’ll walk away not only with a de-escalation plan, but with renewed confidence that you can be the peacemaker the world needs.
Root causes of personal and group conflict
Types of escalators (personality types that trigger tension)
Body language and tone in de-escalation
Verbal conflict resolution strategies
When to intervene—and when to step back
Restoring order and emotional safety post-conflict
Faith-centered frameworks for resolving difficult disputes
Building long-term peace cultures
Community and faith leaders
School administrators and counsellors
Managers and HR professionals
Parents and guardians
Coaches and team leaders
Trauma-informed caregivers
Healthcare and mental health professionals
Are emotional outbursts or silent tension affecting your family, ministry, or team?
Are you tired of walking on eggshells or constantly playing the mediator?
Have you ever wished you had the tools to restore calm and control in the moment? This course will give you the keys to identify, understand, and de-escalate conflict before it explodes. Whether you are a leader, a parent, or a peer, you’ll learn how to become an instrument of peace in chaotic spaces.
“How much damage is conflict doing to your environment, while everyone pretends it’s fine? Don’t let chaos win. Learn how to de-escalate tension and restore peace before relationships are ruined.”
Conflict is inevitable—whether it arises in families, workplaces, ministries, or community spaces. But chaos doesn't have to be. Often, it is not the disagreement itself that causes damage, but how we respond to it. Misunderstanding, unchecked emotions, and poor communication escalate minor issues into major rifts.
As a counsellor, life coach, and advocate, Mary has encountered and guided people through every form of conflict imaginable—from toxic work environments and broken homes to leadership burnout and spiritual crises. This course is born from her frontline experience in restoring peace, clarity, and unity where chaos once ruled.
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