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ISO 9001 Quality Management

ISO 9001 is the internationally recognized standard for quality management systems (QMS). It serves as a framework for organizations to deliver consistent quality services and products, ensuring customer satisfaction and operational efficiency. First introduced in 1987 and updated regularly, ISO 9001 focuses on a process-driven approach, integrating risk-based thinking and emphasizing continuous improvement. Companies adopting ISO 9001 can improve operational cohesion, meet customer needs effectively, and build a strong reputation for reliability.

Webinar Oct 07 2025, Tuesday 01:00 PM EDT 60 Minutes Intermediate Level Code: GRC0000167
Speaker
By MICHAEL C. REDMOND In Quality Management
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This webinar provides a comprehensive overview of ISO 9001, its key principles, and how organizations can use it to meet their quality objectives. During this 90-minute session, you will gain deep insights into the framework of ISO 9001, exploring its process-based approach and risk-based strategies. Participants will learn how to interpret the standard’s requirements and apply them practically in their organizations.

The session will introduce the Plan-Do-Check-Act (PDCA) cycle and showcase how it supports continuous improvement. From identifying customer needs to defining quality objectives and managing risks, every aspect of ISO 9001 will be discussed in detail.

Additionally, this webinar will cover the certification process, providing valuable guidance for those preparing for an internal or external audit. By attending, you’ll walk away equipped with practical tools to integrate ISO 9001 requirements into your everyday operations and enhance both product and service quality.

  • Fundamentals of ISO 9001 and its importance in quality management
  • Understanding the framework and structure of ISO 9001
  • Process and risk-based thinking in quality management
  • The Plan-Do-Check-Act (PDCA) cycle for continuous improvement
  • Developing and implementing a QMS in your organization
  • Preparing for certification and managing audit expectations
  • Strategies for improving customer satisfaction and operational efficiency

  • Quality Managers
  • Operations Managers
  • Internal Auditors
  • Production Supervisors
  • Compliance Officers
  • Business Owners

With increasing competition and customer expectations, businesses can no longer afford to overlook the importance of quality management. ISO 9001 ensures that your organization is capable of consistently meeting customer demands while also optimizing internal processes.

FUD Liner: Failure to implement a robust quality management system could lead to dissatisfied customers, operational inefficiencies, and an irreversible impact on your organizational reputation. Don’t wait until it’s too late!

MICHAEL C. REDMOND
MICHAEL C. REDMOND

Dr. Michael C. Redmond, PhD is Consultant, Speaker, and Author. Her certifications Include MBCP, FBCI, PMP, CEM ISO 27001 Lead Implementer and Lead Auditor, as well as many other ISO certifications. Michael also conducts ISO Certification Implementation and Audit Training for PECB. Michael is the Chapter President for Association of Contingency Planners Eastern Great Lake Chapter and an active member of ISSA. She has consulted in the area of Cyber Security for clients in the areas of Healthcare, Insurance, Financial, and Manufacturing. Her projects have included SIEM Security information and event management which is Combining software products and services combining security information management (SIM) and security event management (SEM) (CSIRT) which is Cyber Security Incident Response Programs, Plans, Playbooks, Training, and Testing Audit of CSIRT programs and documentation Information Security Programs and Implementation Michael has consulted in the fields of Business Continuity and Disaster Recovery in the areas of Healthcare, Insurance, Financial, Manufacturing, Education, and Government. She has 2 books which are coming out in 201yand are being published by one of the Top International Publishers in the world. The first is a Cyber Security book and the second is a Business Continuity and Disaster Recovery book

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