Workplace Violence: CMS and Joint Commission Standards

Workplace Violence has escalated over the past 15 years, especially in the healthcare arena. Such violence is directed at providers and staff, but also towards family members and others, with injuries frequently occurring to bystanders such as healthcare providers.

In November 2022, the Centers for Medicare and Medicaid (CMS) issued a memo regarding workplace safety, addressing care in a safe environment. July 1, 2023, The Joint Commission’s updated standards on Workplace Violence became effective. These standards included requirements for monitoring, reports, and investigations.

This program will cover CMS standards for workplace safety and Emergency Preparedness standards, along with The Joint Commission’s Standards and Elements of Performance.

Webinar Oct 21 2025, Tuesday 01:00 PM EDT 60 Minutes Basic Level Code: GRC0000106

Topics to be covered
General information on the Joint Commission and CMS
Workplace Violence Statistics
CMS memo on Workplace Violence element
Emergency Preparedness standards
Workplace analysis
TJC standards on Workplace Violence
  o    Definitions
  o    Environment of care
  o    Risk Assessments
  o    Worksite analysis
  o    Monitoring
  o    Reports and Investigations
  o    Human resources
  o    Leadership’s role
OSHA/Department of Labor guidelines
Joint Commission’s Emergency Management/Preparedness
Appendix and Resources

Recall CMS’s recent memo of November 2022 regarding workplace violence and providing a safe environment for care
Discuss the updates to The Joint Commission’s Workplace Violence standards
Discuss the three areas within the standards impacted by the updates – Environment of Care, Human Resources, and Leadership

Patient Safety Officers
Senior Leaders, including CEO, COO, CNO, CMO, etc.
Risk managers and staff
TJC accreditation director
Compliance officers
CMS regulatory compliance staff
Department directors
Nurses
Nurse Educators
Nurse managers and supervisors
Quality improvement director and staff
Anyone responsible for ensuring the quality and safety of patients and ensuring compliance with CMS or TJC standards

LAURA A DIXON
LAURA A DIXON

Laura A. Dixon served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Ms. Dixon provided patient safety and risk management consulting and training to facilities, practitioners, and staff in multiple states. Such services included the creation of and presentations on risk management topics, assessment of healthcare facilities; and development of programs and compilation of reference materials that complement physician-oriented products. Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management. Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States. Ms. Dixon’s legal experience includes medical malpractice insurance defense and representation of nurses before the Colorado Board of Nursing.

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